Origin launches refunds for EA games

Origin has launched their “Great Game Guarantee” policy, allowing gamers to receive refunds on returns of digitally distributed content.  Amazing!  Could this be the first step towards improved policies on digital distribution?

There are plenty of T&Cs, but the policy looks pretty good.  You can get a refund if they receive your request within the earliest of:

(i) seven (7) days from the date of purchase, (ii) seven (7) days from the game’s release date if you pre-ordered/pre-purchased or (iii) twenty-four (24) hours after the first time the game is launched or run.

So, within a week of buying the game or within 24 hours of first launching the game.  This seems like a great policy.  Either you buy the game and have buyer’s remorse within the first week even without touching it, or you play the thing for a few hours and realize you don’t want it.  Sounds fair to me.  I do find it funny that they think it’s necessary to state:

 Once a refund is issued, you will no longer have access to the game.

How else would a refund work?  Some games purchased in bundles or on promotions may have special rules, but you can check out the entire policy here.  I wonder if Steam will also look at changing their refund policy as a result.  Currently, although they do make exceptions for games that are pre-ordered, their policy is:

As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.  Please review Section 3 of the Steam Subscriber Agreement for more information.

As we more towards more digital distribution, distributors needs to evaluate how to give consumers ownership of those products.  Part of it is being able to lend or sell copies to friends (currently unavailable), as well as get returns on products.  I certainly hope that we move towards this in the future – just because I buy a game online doesn’t mean I should be restricted in my use of it!

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Author:Zoe Hawkins

Wielding my lasso of truth, I am the combination of nerd passion and grammar nazi. I delve into all things awesome and geek-tastic. I believe people should stop defining themselves and just enjoy playing games, so let's get on with it!
  • Kromas

    Don’t need no steam refunds as most games are bought via a sale and is cheap enough for me not to care.

    • Admiral Chief Raider of Tombs

      LOL, sadly yes. Played something last night that cost me R25, simply a kids game. So sad. But not to worry, since R25

  • RinceThisandbacktoreality

    Wow, EA are going at it hard to turn their reputational frown upside down!

  • Skyblue

    This is actually better service than when you purchase a game via most brick and mortar outlets.

    • Wtf101

      I was going to say just that! Sales reps just point and laugh at you when you rock up to the store and demand your money back stating that the game is horrible!

    • TrajanZa

      EA giving away games for charity with Humble Bundle, and now actually letting us give games back…its bigger than DRM…they dont want to be rated the worst company to deal with anymore…kudos to them.

  • Alien Emperor Trevor

    That’s a pretty decent policy. If EA don’t watch out Origin might start looking good.

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