The Xbox One is region free. Microsoft’s Albert Penello confirmed this before the console was released saying that you could sign up to any of the 13 original launch markets and use the console. He even suggested using pre-paid cards for the Xbox One Store. It seems though, that the Xbox One isn’t quite as region free as we all thought.
Numerous users on the Xbox forums are reporting an error code when trying to launch some of their digitally purchased games. They’re getting booted out of their games, accompanied with error code “0x87de07d1.” According to Microsoft, that code means:
- The game was purchased and downloaded, but you aren’t signed in and connected to Xbox LIVE.
- The game was purchased and downloaded by another family member, and that person is not signed in to the console.
- The game disc is not in the console.
Only in all of these cases, neither of those is true.
“I am getting the error code 0x87de07d1 on my digital download copy of Forza 5,” moans one user. “I have also seen in other posts that at least 2 other people have this error on Dead Rising 3. This is a digital copy of the game that has worked fine for several weeks. It is now acting as though I do not own the game. I have tried turning the system on/off, switching profiles etc but nothing is helping. In the xbox store Forza 5 is displaying the option to buy for £49.99, where it would usually say Play, as I do own the game.”
Another user’s experience is a little more specific.
“There’s definitely a region lock on digital downloads in place, whether that be DLC or full games,” he said on the Xbox forums. “I’ve got a UK account and bought a digital copy of Forza 5 on ebay, redeemed it and then about 10 days later it wouldn’t load, just giving me the option to buy it again””
After over an hour with xbox live support, I was told “For the Xbox One, that is correct. Discs are region free, so it should be that the codes are the same. This is the reason why we are having it being investigated further my friend. It could be an issue somewhere along the way of redeeming the codes, and should be fixed surely, we can assure you of that.”
They passed me on to the ‘Advocacy’ team, who eventually told me “I was able to figure out that the reason you could not redeem your PPC was because it was intended for another country. When redeeming your token there are two things that need to match up. The country listed on the account must match the country that you are connecting from and the token needs to be for the same country as well.”
The resulting advice being “I suggest going back to the person you purchased the game from and inform them that the code he provided you was set for a region other than the U.K.”I asked for clarification on region locking on digital game downloads and was advised “All Xbox digital content is region specific. Due to many international and cultural laws, not all content is available everywhere. “
Many users are sharing a similar story, and it all seems to boil down to a common element. Those users have bypassed inherent geo-fencing by purchasing prepaid cards off of eBay and similar. They’re able to redeem those cards, and then play them – only to have those games and DLC stop working later on.
It seems that Microsoft has placed some sort of geo-fenced digital region locking on game codes. That’s entirely their right, I suppose. Redeemable game codes for Nintendo and Sony platforms are specific to their regions, but they should never have been redeemable (and thus playable) in the first place.
Last Updated: February 25, 2014
Hammersteyn
February 25, 2014 at 09:24
What Microsoft tells their customers…
http://d24w6bsrhbeh9d.cloudfront.net/photo/aG9AmBG_460sa.gif
Trebzz
February 25, 2014 at 09:32
I hope by the time Xbox One arrives in SA its dead.
General JJ the annihilator
February 25, 2014 at 09:46
No, Sean Connery, I feel a little awkward.
Hammersteyn
February 25, 2014 at 09:50
He did sound a bit British. Can’t wait for Tom Hardys new movie .
http://www.imdb.com/title/tt2692904/
General JJ the annihilator
February 25, 2014 at 09:51
Personally didn’t like TDKR at all. Neither did I like Bane.
Sorry everyone. Please don’t kill me.
Admiral Chief in Vegas
February 25, 2014 at 09:56
It will be very painful, for you
General JJ the annihilator
February 25, 2014 at 10:01
Not if I bring a girl on a bike that she suddenly can drive perfectly and end your entire terrorist plan in a second, by killing you very unceremoniously.
😉
Grant Hancock
February 25, 2014 at 10:02
I think Batman ‘The Dark Knight’ was just so good that makes ‘Begins’ and TDKR look a bit meh …
General JJ the annihilator
February 25, 2014 at 10:03
That’s not it for me. I like Begins and the Dark Knight almost equally. Just felt like they tried so hard with TDKR and everything had to be bigger and more Hollywood that they missed the part that it’s supposed to be the deep and dark mysterious Batman.
Hammersteyn
February 25, 2014 at 10:27
A lot of people didn;t like TDKR, but I think it’s mostly because there was no way that Tom Hardy would be able to outdo Heath Ledger.
General JJ the annihilator
February 25, 2014 at 10:30
I honestly don’t compare it to TDK. I just thought it wasn’t very batman, and more typical action movie. But that’s just me. Besides the fact that it sounded like Bane was narrating the movie because the sound was so badly done.
Hammersteyn
February 25, 2014 at 10:34
True, also I don’t know how long the movie was but Batman was maybe twenty minutes in the movie?
General JJ the annihilator
February 25, 2014 at 10:37
True.
RinceandLeSIGH
February 25, 2014 at 09:59
HAHAHAHA!
TiMsTeR1033
February 25, 2014 at 09:37
Well atleast Ms has 1 thing going for them, and that’s about all it has.
FoxOneZA
February 25, 2014 at 09:39
“All Xbox digital content is region specific. Due to many international
and cultural laws, not all content is available everywhere. “ +1
Ryanza
February 25, 2014 at 09:40
I don’t trust Microsoft and I don’t trust Xbox One. And I don’t trust DRM.
Don’t support DRM.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 09:43
1) If the system allows you to redeem it and play it, then it is yours to play regardless of where you are as they gave you access
2) They claimed the XboxOne is region free. If that is the case then either digital content should be as well OR it shouldn’t allow you to redeem a code outside your region. End of story. Can’t have it both ways MS.
I understand locking digital content due to laws of different regions being different. But why would they allow redeeming content outside your region then and why would they tell everyone that the Xboxone is region free but not inform everyone that digital content isn’t?
This is blatantly kicking their consumers in the teeth again. I can’t understand how they can carry on making blunders like this?
N2O1990
February 25, 2014 at 10:49
But the problem is this news is not true.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 10:55
Except for the part where many users are complaining about the same thing right?
However if you have proof that it isn’t true then I am willing to apologise for jumping on the bandwagon too quickly.
But is it really fair to say that because lots of people are not having issues that it must be fake that there are those that are experiencing problems?
N2O1990
February 25, 2014 at 10:58
Yes,i have proof-i don’t live in US,hell i don’t even live in any supported Xbox One countries,and i just tried all digital games in Xbox One-works fine as usual.
You can call mods to check my ip,i’m living in Hong Kong.in fact,most people in GAF(there’s a thread about this) reported it works fine as usual,only one seems have same issue-but already fixed few hours ago and works fine again.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:05
But the article doesn’t state all. It also states that the games of these individuals were working fine for a while and suddenly stopped and that the response from Microsoft themselves was that because of digital laws certain content can only be made available in certain regions.
Furthermore this seems to be more specific to pre-purchased codes from different regions.
I am trying not to be nasty here, but simply stating that because it works for you that it must be false and that all those people who do have the problem are lying is a bit silly don’t you think?
Has it not been shown over and over again that many systems work fine for one person but not others?
Lastly, the reply from Microsoft stating “All Xbox digital content is region specific. Due to many international and cultural laws, not all content is available everywhere.” is kind of a dead give away isn’t it?
N2O1990
February 25, 2014 at 11:10
I get my FIFA14 by pre-purchased codes,and still works fine.
And it’s not just works for me,it’s works for most people living in non-supported countries,i know there are hundred of people live in China/TW/HK and none of them reported this,also neogaf thread.
And the reply from Microsoft is pretty normal-these “support” most likely knows nothing about Xbox One.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:12
And the various people who can’t connect and have been told it’s because their code is from a different region?
Or are those people made up?
N2O1990
February 25, 2014 at 11:16
I’m not surprised if these code actually are from repaired console-this type of code may actually region locked because it can easily sell it a lot cheaper,just like Steam Russian codes,but i’m sure codes bundle in console works fine as usual(My Xbox one is Italy version bundle with FIFA14 download code),and since Microsoft never officially sell any game codes,that will be their problem.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:22
But you are making an assumption there and believing that, that is the case.
Until this issue has been further investigated we can’t jump to conclusions.
But my original point still remains. Why would Microsoft allow you to activate a code from a separate region if they themselves state that it’s not guarenteed that all digital content will be playable after redemption?
N2O1990
February 25, 2014 at 11:25
I’m not making any “assumption” because myself is the proof,and i’m not the only one,go read the thread in neogaf,mostly people works fine as usual like me.
“Why would Microsoft allow you to activate a code from a separate region if they themselves state that it’s not guarenteed that all digital content will be playable after redemption?”
Because
1.Most type of code works fine even you’re in separate region.
2.No companies will guarenteed most of things,including this.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:32
1) Most not all. Therefore there should be a security measure in place
2) Actually Microsoft can guarantee this by indicating the game won’t work before redeeming the code. That is simple coding that they can implement.
Yes you are making assumptions because you are assuming that just because you and others are working fine that anyone who isn’t working fine has done something stupid or illegal.
You are assuming sir and you refuse to accept that there are people out there that are experiencing this problem which shouldn’t be a problem because those people legitimately bought their products and were actually actively playing when the games suddenly stopped working.
you cannot explain that away and say it’s ok. You cannot say that these people who had access and suddenly don’t anymore must accept it and are wrong.
But you don’t seem to grasp that concept.
So I am done trying to explain to you that you cannot ignore that others are having problems while others don’t
N2O1990
February 25, 2014 at 11:43
1.But more,A LOT more than people who get the issue
2.Well then they already did it with codes bundle within console-you can do it even you’re in separate region.
“Yes you are making assumptions because you are assuming that just because you and others are working fine that anyone who isn’t working fine has done something stupid or illegal.”
I’m not surprised that actually,why would they buy a code in ebay but not Xbox store or pre-paid card in any game store/amazon etc?
Ottokie
February 25, 2014 at 09:44
Had this GIF lying around anyway, might as well use it today 😛
https://i.chzbgr.com/maxW500/8074548736/h67A3C3E4/
Hammersteyn
February 25, 2014 at 09:47
ROFL
Admiral Chief in Vegas
February 25, 2014 at 09:57
hehehehe
HvR
February 25, 2014 at 09:57
Somebody should make one where the ring is not support in the region of Mordor since it was purchased in the Smoky Mountains and gifted in the Shire.
RinceandLeSIGH
February 25, 2014 at 10:01
I cannot stop laughing!
Ottokie
February 25, 2014 at 10:04
Then have another XD
http://static.gamespot.com/uploads/original/321/3219509/2362173-0372375763-marcs.gif
RinceandLeSIGH
February 25, 2014 at 10:06
WIN! HAHAHAH!
VampyreSquirrel
February 25, 2014 at 10:07
Bwahahahahaha!
Jim Lenoir (Banana Jim)
February 25, 2014 at 10:21
+1
Hammersteyn
February 25, 2014 at 12:21
So much WIN
CAE9872
February 25, 2014 at 13:53
awesome…
Jim Lenoir (Banana Jim)
February 25, 2014 at 10:21
LMAO!
oVg BWAHAHAHAHAHAHA... HA!
February 25, 2014 at 10:40
The ONE ring to be shagged by all.
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 10:59
You know I never understood this. Why did it have to be worn around the neck of someone instead of say a box tucked away neatly in their backpacks or whatever. Why risk the ring coming in contact with you?
Also why didn’t they just fly the eagles in from the start and dump the ring one time?
Ottokie
February 25, 2014 at 11:07
Because then the Trilogy would have been a Oneogy…
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:11
It wouldn’t even have been a story.
It would have been: One day a wizard asked a hobit to place a ring inside a box. he closed it up, flew off on an eagle and threw the box and the ring in it, in to the fires of mount doom. A very large tower fell apart at this point. Nothing exciting happened after this
Ottokie
February 25, 2014 at 11:14
And because of this…
This man is a walking spoiler
Sir Rants A Lot Llew. Jelly!!!
February 25, 2014 at 11:18
Bwhahahahahahahahahahaha
rooislangwtf
June 18, 2014 at 09:45
Because the enemy also has flying units.
Edit: Ugh I hate it when I reply to months old stuff.
Sir Rants A Lot Llew. Jelly!!!
June 18, 2014 at 14:01
and the carrying the ring on a chain instead of in a magically sealed box?
PS: Ugh I hate it when I reply new replies on month old replies….
rooislangwtf
June 19, 2014 at 09:45
That one I don’t have an answer for.
Sir Rants A Lot Llew. Jelly!!!
June 19, 2014 at 09:56
hehe
General JJ the ashamed
February 25, 2014 at 09:45
When I hear the word ‘region’ when it comes to games or dvd’s a little part of me dies inside.
Kensei Seraph
February 25, 2014 at 09:56
Seems the rental period expired.
Jim Lenoir (Banana Jim)
February 25, 2014 at 09:56
Funny thing is, they were just waiting for a decent install base, and now they’re bringing back all those silly online-only crap. Just take a look at Titanfall and Garden Warfare. Both games are online only, and for Garden Warfare (to play local co-op) you need to have xbox live gold. So to experience split screen you need xbox live. I mean come on that’s bullshit.
Have to love Microsoft, the ol’ shake and bake! Pull the wool over the eyes of the retards, and fill their heads with useless PR talk.
CAE9872
February 25, 2014 at 13:47
Yeah I remember the outcry well last year at E3. Everyone up in arms…
Few days later – repealed.
BUT many commentators made the point – if it is so easy to take this stuff out, which we were swore blind to was integral to the system, then surely must be easy to put it all back?
I want an Xbox One, but every passing day my stance drifts further away from that (how do you release a console that forgot about PAL 50Hz for pete’s sake!). I keeps telling myself “Self, be happy with PS4 – One may have some games you just never end up playing! Deal with it!”
RinceandLeSIGH
February 25, 2014 at 09:58
Another nail…
Martin du preez
February 25, 2014 at 10:10
#DEALWITHIT?
Jaded_Reprobate
February 25, 2014 at 10:20
MS falling into old habits, maybe???
i wonder what their next console will be like
Jim Lenoir (Banana Jim)
February 25, 2014 at 10:20
They’ve done VCRs, my guess it it’ll look like a vacuum cleaner.
General JJ the annihilator
February 25, 2014 at 10:23
But you’ll have to buy the cable, controller, hard drive and outer case all separately.
Jim Lenoir (Banana Jim)
February 25, 2014 at 10:25
Yes, and it’ll only output at 420p!
General JJ the annihilator
February 25, 2014 at 10:41
3.1 was legit.
Hammersteyn
February 25, 2014 at 12:21
Never had to restart a PC once
oVg BWAHAHAHAHAHAHA... HA!
February 25, 2014 at 10:39
Xbone
http://i.minus.com/iT5Ph2OtX9UFf.gif
Jim Lenoir (Banana Jim)
February 25, 2014 at 11:41
lol the boner!
HvR
February 25, 2014 at 10:44
“Xbox On”
“None UK accent detected. Sod off South African colonial peasant”
*Foxhound runs off to the corner to cry
N2O1990
February 25, 2014 at 10:48
It’s funny that most people in GAF already report their games works fine as usual(of course,all report are from not-supported countries),and yet some people(which never bought Xbox One) in here already act like it’s confirmed news
Omar Ayala
February 26, 2014 at 18:32
I have X1 but this is how the playstation works also. Let’s say I have a US account all I can buy is US digital games now if I import a game it will work but if there is DLC you have to buy the DLC from the region you got the game and have that region account also. Also you can’t use a code from another region on a different region neither PS4 or X1 let’s you do this! So pick a region make sure you have a valid address and credit card from that region or use paypal. The most important is the address from that country so just use a friend address staying there and you are set. Now if the game is banned and you want to know if you can import best way is try using Amazon and see if they will ship it to you for Ps4 check an international seller and see if they would sell it to you. Been doing this and I’m in Turkey. Enjoy your gaming people both are good consoles!
Michael Craig
April 22, 2014 at 21:32
Woah woah woah, hang on. Am I understanding the quote right that even if I invest in the ecosystem in the UK, and then I dunno, 3 years down the line, I move to the US, my games apparently don’t belong to me anymore?!? What the fuck?!